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News/Resources: Resources

It was like Quicksand

Are you beginning to SINK because you are In over your head during the sales call? You were prepared for the call, you thought. Everything was just right, you were set with information on your product and your script was perfected. But wait, you were in over your head with your communication and your interactions. […]

Two Spoons Full = Client & Customer Satisfaction

The cashier calls “Next Please”.  After ringing your items, she asks, “Do you have the advertised coupons for your shoes and clothing purchases”? Learning that you do not, she steps away from the counter explaining that she will check to see if there are any coupons available in the store.  She locates the coupons and […]